Miguel Montero-Baker describes discovering 300 unheard voicemails. Ashley Gay explains why she has refused advertising work until a practice improves call handling: more inquiries can create more frustrated patients.
Who owns the fix while the physician is seeing patients? The full episode continues into liaisons and responsibility.
Watch Life of Flow #140 with Ashley Gay, hosted by Lucas Ferrer and Miguel Montero-Baker, on the Life of Flow Podcast channel.
Full episode: https://www.youtube.com/watch?v=ui_-6qonYW4
